Summary of Duties: Under the direction of the Front Desk Manager, to ensure and assist with efficient operations of the Front Desk Department including but not limited to: Greeting patients, Patient Check-In/Out, Updating demographics, Scheduling, Insurance Coverage, Outgoing Referrals, Voicemails and Interoffice Communications. Primary Duties: (* = essential functions) - To cheerfully and professionally greet and assist all patients within the practice*
- To obtain patient demographic information and accurately input into the EMR*
- To verify patient insurance information at each visit*
- To scan pertinent patient information into EMR including authorizations, recent lab reports provided by patient, etc.*
- To obtain patient authorization for medical records release (HIPAA compliance)*
- To schedule necessary appointments after completion of patient visit*
- To monitor and review patient schedules for next day office appointments in order to pull or put charts together if needed*
- To collect co-pays and patient balances*
- To identify and accurately resolve minor patient billing complaints*
- To assist with ordering, receiving and stocking of office supplies*
- To maintain the cleanliness of our patient lobby*
- To assist other Medical Receptionists and clinic colleagues*
- Other duties as assigned.
-
Position Requirements: - Requires a High School diploma or equivalent
- Requires a minimum of 2 years customer service or medical office experience
- Requires intermediate computer competency including the ability to learn new programs quickly
- Requires demonstrated ability to type at a rate of 45 wpm with minimal errors
- Requires strong written and oral communication skills
- Requires the use of sound judgement when making decisions concerning patients and staff.
- Requires ability to manage multiple assignments under varying degrees of pressure (usually from deadlines).
- Requires proven ability to work well in a team situation or any other role assigned
- Requires complete professional and compassionate focus on patient care and customer service
- Requires exceptional interpersonal skills, including the ability to exhibit workplace civility and promote a positive work environment
|