Medical Receptionist

Monterey Bay GI Consultants

Company Information:
We are a specialty medical practice that includes Monterey Bay Endoscopy Center and Monterey Bay GI Consultants Medical Group with offices in Monterey and Salinas. Our practice has an outstanding reputation for quality services. Our practice works together to realize a shared vision of uncompromising excellence in Gastroenterology and Endoscopy. To fulfill this mission, we are committed to:

• Listening to those we are privileged to serve
• Earning the trust and respect of patients, profession, and community
• Exceeding your expectations
• Ensuring a creative, challenging, and compassionate professional environment
• Striving for continuous improvement at all levels

Summary/objective
This position is critical in our practice as the individual in this role is responsible for greeting and intaking patients at the front desk. This position requires use of the ATHENA Electronic Medical Records System to perform the following functions.
Essential functions - Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Greets & receives patients, vendor representatives, and other visitors
• Performs eligibility checks for upcoming patient appointments
• Prepares chart paperwork for next day
• Registers and checks in patients
  • Updating demographic and insurance information 
  • Collecting financial / insurance information 
  • Recording preferred pharmacy / lab locations 
  • Recording primary care / referring physicians
• Collecting co-payments and balances due
• Scheduling appointments 

 Competencies
 

• Ability to work independently and in a team environment
• Attention to detail
• Customer service
• Communication – written and verbal
• Multi-tasking
• Reliability
• Self-motivated

Work environment and schedule

• This position is full time, Monday through Friday.

 Physical demands

 Sitting up to 8 hours per day

Travel required
Must be able to travel between both locations if needed

Required education and experience

• Must be bilingual in English and Spanish
• High School Diploma or GED 
• Minimum of one year reception experience
• Must have strong attention to detail 
• Must be comfortable collecting and handling money (payments) 
• Ability to communicate effectively and professionally 
• Work well with patients, physicians, management, and staff 
• Have ability to function successfully under stressful conditions 
• Have excellent data entry skills 

Preferred education and experience

• Medical or hospitality reception experience preferred
• Experience with medical insurance preferred 

 Affirmative Action/EEO statement

The Practice assures equal employment opportunity with respect to recruiting, hiring, training, compensation, transfers, and promotions. All policies are administered without regard to race, sex, pregnancy, childbirth, and medical conditions related to pregnancy and childbirth, age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of FMLA leave, disability, marital status, medical condition (cancer and genetic characteristics), genetic information, national origin, gender, gender identity, gender expression, sexual orientation, military or veteran status or any other characteristic protected by state, federal or local law in terms and conditions of employment. Information provided on any job application for our Practice will not be used for any discriminatory purpose.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Pay Range $21.00-$24.00 per hour depending on experience.

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