Medical Receptionist - Outpatient

Position Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor's degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full Time

Schedule: Monday-Friday 8:30 am - 5 pm

Work Location: On Site - Laguna Hills, CA

Compensation: Pay Range: $21 - $23 per hour