Administrative Skills, Billing, Billing Records, Co-Payments, Communication Skills, County Ordinances, Customer Support/Service, Electronic Medical Records, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Insurance, Maintain Compliance, Medical Assistance, Medical Office, Medical Office Administration, Medical Records, Multilingual, Multitasking, Operations Management, Organizational Skills, Patient Admissions, Patient Assessment, Patient Charts, Record Keeping, Regulatory Compliance, Schedule Development, Spanish Language, State Laws and Regulations, Telephone Skills
The Medical Receptionist serves as the first point of contact for patients, providing professional front-desk support in a fast-paced healthcare setting. This role ensures efficient office operations by managing scheduling, patient intake, and administrative tasks while maintaining compliance with healthcare regulations.
Key Responsibilities:
- Greet and check in patients, verify personal and insurance information, and maintain accurate records
- Schedule, confirm, and manage patient appointments using electronic medical record (EMR) systems
- Answer phone calls, respond to patient inquiries, and direct communications to appropriate staff
- Collect co-pays, process payments, and maintain billing documentation
- Prepare and organize patient charts, forms, and medical records in compliance with HIPAA
- Coordinate with providers, medical assistants, and other staff to ensure smooth patient flow
- Handle referrals, authorizations, and insurance verification as needed
- Maintain clean and organized front office area
Qualifications:
- High school diploma or equivalent (medical office certification preferred)
- 1+ year of medical reception or healthcare administrative experience
- Familiarity with EMR systems and basic billing processes
- Strong communication, customer service, and organizational skills
- Ability to multitask and work efficiently in a busy clinical environment
Preferred Skills:
- Bilingual (English/Spanish or other languages common in Arcadia)
- Knowledge of insurance plans, referrals, and authorizations
- Experience with scheduling systems and patient coordination
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing Services