Medical Receptionist

We are a highly respected cardiology medical group serving patients throughout the Los Angeles area and the San Gabriel Valley. Our physicians and staff are dedicated to delivering exceptional cardiovascular care with professionalism, compassion, and a commitment to excellence. We pride ourselves on creating a supportive, team-oriented environment where every employee plays a vital role in improving the lives of our patients.

We are seeking a friendly, organized, and detail-oriented Medical Front Office Receptionist / Patient Services Coordinator to join our growing team.

While two years of medical office experience is preferred, it is not required. We welcome candidates with strong customer service skills, a positive attitude, and a willingness to learn.

Position Summary

As the first point of contact for our patients, you will be responsible for providing outstanding customer service while managing a variety of front office responsibilities. This role requires the ability to multitask in a fast-paced medical environment while maintaining professionalism, accuracy, and compassion.

Key Responsibilities

• Greet patients, visitors, and vendors in a warm and professional manner
• Check patients in and out for appointments
• Verify and update patient demographics and insurance information
• Collect and document copayments and patient balances
• Maintain organized patient records and documentation
• Ensure smooth patient flow throughout the office

Phone & Scheduling Responsibilities

• Answer incoming calls with professionalism, courtesy, and compassion
• Schedule, reschedule, and confirm patient appointments
• Assist new patients with registration and appointment coordination
• Coordinate office testing and follow-up appointments
• Route calls appropriately to providers, clinical staff, hospitals, pharmacies, and physician offices
• Assist with phone triage and message management

Administrative & Computer Functions

• Navigate electronic medical records (EMR) and practice management systems
• Perform accurate data entry and record maintenance
• Obtain insurance authorizations and referrals as required
• Access insurance carrier websites, hospital portals, and other online resources to complete patient-related tasks
• Utilize Microsoft Office applications and web-based systems efficiently

Qualifications

Required

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a busy medical practice
• Proficiency with computers, web browsers, and Microsoft Office
• Professional demeanor with patients, physicians, and coworkers
• Reliable, dependable, and team-oriented work ethic

Preferred

• Two years of medical office experience
• Experience with electronic medical records (EMR)
• Knowledge of insurance verification, authorizations, and medical scheduling

Location: Pasadena, CA
Schedule: Full-Time | Monday-Friday | 8:30 AM - 5:00 PM (30-minute lunch)