Benefits:- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
- 401(k)
- Competitive salary
- Dental insurance
Orthopedic Physical Therapy Institute is looking for a full time receptionist that is friendly, reliable, attentive, maintains a positive attitude, is well-groomed, shows initiative, loyalty, maturity, respect for confidentiality and discretion.
Essential Duties and Responsibilities:- Greet all clients and patient
- Answer visitor inquiries about OPTI and its programs and services
- Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
- Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
- Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
- Collect all co-pays, co-insurance, deductibles and balances owed at time of service.
- Make certain that all prescriptions are current and in the patient chart.
- Upload all patient information into the appropriate account.
- Prepare files for new physical therapy clients
- Enter new patients in the computer accurately
- Collect insurance information from new patients and verify benefits prior to their initial evaluation
- Give new patients a reminder call the day before their appointments
- Maintain dependable and consistent communication with all levels of employment
- Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
- Record all referral sources for all new patients.
- Call current patients who are not scheduled and track all patients effectively
- Call No Shows within 10 minutes of appointment time.
- Close patient files once patient is discharged by recording all details appropriately.
- Maintain and record Front Office statistics
Minimum Qualifications:1. High school diploma or equivalent.
2. One year of health care experience preferred.
3. Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
4. Basic knowledge HIPAA and OSHA Compliance
Essential Functions (Physical)- Regular and predictable attendance is an essential job function.
- Majority of the shift is spent sitting.
- Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
- Ability to lift up to 25 pounds
- Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
- Communicates with patients, physicians, families and co-workers in person and on the telephone.
Benefits:- 401(k)
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
Work Environment:- Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Orthopedic Physical Therapy Institute has multiple locations and travel may be required.