A busy healthcare clinic is seeking a professional and detail-oriented Medical Receptionist to support front desk operations, patient registration, insurance verification, payment collection, and overall patient flow. This role is ideal for someone with strong customer service skills, basic computer proficiency, and the ability to work in a fast-paced medical office environment.
Key Responsibilities
Greet patients and provide a friendly, professional first impression
Check patients in and out accurately and efficiently
Provide registration forms and collect required patient documentation
Obtain and scan copies of insurance cards, identification, and other required documents
Register new patients and update existing patient records
Verify insurance information accurately and in a timely manner
Collect patient payments, copays, balances, and other required fees
Process cash, check, and credit card payments
Assist with billing questions, payment issues, and basic account inquiries
Maintain patient flow and communicate wait times or updates as needed
Answer phones with a clear, professional, and courteous manner
Respond promptly to patient needs and provide excellent customer service
Assist patients with follow-up appointments and medical documentation requests
Balance daily patient charges against system reports
Complete opening and closing procedures, including preparing paperwork and submitting required reports
Follow cash control procedures and help secure financial assets
Maintain complete, accurate, and confidential patient records
Support front office operations and perform other administrative duties as assigned
Follow clinic policies, HIPAA requirements, and patient privacy standards
Required Qualifications
High school diploma or GED required
Active HIPAA compliance credential / training required
Basic computer skills, including familiarity with Microsoft Office or similar programs
Strong attention to detail and accuracy
Positive customer service skills and a patient-focused attitude
Professional appearance and demeanor
Clear and articulate phone communication skills
Ability to stay organized while managing multiple tasks
Ability to handle confidential patient and billing information with discretion
Preferred Qualifications
Previous medical receptionist, medical front desk, patient registration, or medical clerical experience
Experience verifying insurance and collecting patient payments
Familiarity with electronic medical records, scheduling systems, or practice management software
Experience working in urgent care, primary care, occupational medicine, or a walk-in clinic setting
Basic understanding of medical office workflows, patient records, and billing processes