Key Responsibilities

• Greet patients warmly and check them in for appointments.
• Schedule and confirm patient appointments using EMR system.
• Manage patient records and ensure confidentiality compliance.
• Answer phone calls and respond to inquiries regarding services.
• Process insurance information and handle billing inquiries.
• Coordinate communication between patients and healthcare providers.

Required Skills

• Excellent interpersonal and communication skills.
• Proficiency with electronic scheduling and patient record systems.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Experience with insurance processing and billing inquiries is preferred.
• Ability to multitask and manage a fast-paced front office environment.

Qualifications

• High school diploma or equivalent; additional certification in medical administration is a plus.
• Bilingual
• Previous experience as a medical receptionist or in a similar role preferred.
• Familiarity with healthcare terminology and procedures is advantageous.