Medical Receptionist

Bilingual Front Office Medical Assistant
Location: Visalia, CA
Pay: $22.00/hour DOE
Schedule: Monday – Friday | 7:30/8:00 AM – 5:00 PM
 
Job Summary
We are seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office in Visalia. This position will assist with front-office patient services while also handling prior authorizations, insurance verification, referrals, and related documentation.

The ideal candidate will have at least 2 years of medical office experience, including direct experience with medical insurance authorizations and payer requirements. Strong attention to detail and the ability to manage multiple requests and deadlines in a fast-paced environment are essential.
Essential Job Functions

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  Obtain and process prior authorizations, referrals, and related documentation for assigned services.
  
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  Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
  
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  Submit authorization requests through payer portals, fax, email, or other approved methods.
  
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  Track authorization status and follow up with payers to ensure timely approvals and address denials.
  
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  Review authorization requests for completeness and accuracy and identify missing documentation.
  
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  Utilize payer portals and/or authorization management systems.
  
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  Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
  
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  Schedule and reschedule patient appointments as needed.
  
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  Complete patient check-in and check-out.
  
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  Update patient demographics and information within the EMR system.
  
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  Answer phone calls and respond to voicemail messages and patient inquiries.
  
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  Call or fax orders approved by physicians.
  
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  Collect copays, deductibles, and outstanding patient balances.
  
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  Maintain accurate documentation and provide excellent patient service.
  

Requirements

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  2+ years of medical office experience
  
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  2+ years of experience with medical insurance authorizations
  
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  High School Diploma or equivalent
  
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  Medical Assistant certification from an accredited program
  
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  Bilingual in Spanish required
  
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  Strong knowledge of prior authorization workflows, insurance verification, eligibility, benefits, and payer requirements
  
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  Experience using payer portals and/or authorization management systems
  
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  Strong attention to detail and ability to manage multiple requests in a fast-paced environment
  
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  Clear verbal and written communication skills
  
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  Ability to meet authorization timelines and productivity expectations
  
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  Knowledge of Synapse preferred, but not required
  

If you are interested in this opportunity, please apply through our website or call 559-931-9011 to connect with a recruiter today!

INDHP