Medical Receptionist – Walk-In Primary Care
Job Type: Full-Time
Location: Muskegon, MI
Schedule: - Thursday: 8:30 a.m. – 7:00 p.m.
- Friday: 8:00 a.m. – 6:00 p.m.
- Saturday: 8:30 a.m. – 7:00 p.m.
- Sunday: 8:30 a.m. – 7:00 p.m.
Weekend Shift Premium: This position includes an additional weekend shift premium for Saturday and Sunday hours worked.
Position Summary:
Under the direct supervision of the Patient Access Manager and as a member of a multidisciplinary healthcare team, the Medical Receptionist serves as an important first point of contact for patients receiving care through our Walk-In Primary Care Services.
The Medical Receptionist is responsible for providing friendly, professional, and efficient front-desk support while ensuring patient information is accurate and complete. Responsibilities include registering patients, collecting and updating demographic and insurance information, scheduling appointments, collecting copayments and outstanding balances, obtaining information needed for medical documentation, and ensuring patients receive the appropriate forms and information.
Why Join Hackley Community Care?
At HCC, you'll be part of a compassionate team dedicated to improving the health and well-being of our community. We value our employees and offer a comprehensive benefits package, including:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off (PTO)
- Paid holidays
- Quarterly bonus
- Retirement plan
- Employee vendor discounts
- A collaborative, mission-driven work environment
- Opportunities for professional growth and development
What You'll Be Doing: - Register patients and accurately collect demographic and insurance information.
- Verify and update patient insurance and contact information.
- Schedule and coordinate patient appointments.
- Collect copayments, patient balances, and other applicable fees.
- Provide patients with appropriate forms and assist with the completion of required documentation.
- Collect information necessary for accurate patient records and documentation.
- Maintain confidentiality of patient information and follow applicable privacy and organizational policies.
- Provide professional and compassionate customer service to patients and families.
- Communicate effectively with providers, clinical staff, and other members of the healthcare team.
- Assist other team members as needed to support efficient daily operations.
- Perform other duties as assigned.
Job Qualifications: - High school diploma or equivalent required.
- One year of medical office or healthcare experience preferred.
- Previous electronic health record (EHR) experience preferred.
- Must be available to work Thursday, Friday, Saturday, and Sunday.
Skills & Abilities: - Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service skills and a welcoming, patient-focused approach.
- Ability to accurately complete tasks in a fast-paced healthcare environment.
- Ability to work effectively as part of a multidisciplinary team.
- Dependable, motivated, and willing to assist other team members as needed.
- Ability to maintain confidentiality and handle sensitive patient information appropriately.
- Commitment to providing compassionate and respectful service to underserved and diverse patient populations.
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