Duties and Responsibilities include but are not limited to:
- Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary information in the patients EMR.
- Enters all of patient information into the medical billing system.
- Maintains appointment schedule and follows office scheduling policies.
- Communicates with patient and providers.
- Scheduling, canceling, and rescheduling patient appointments.
- Reminding patients of upcoming appointments and tracking missed appointments. Answering multiple telephones and accurately documenting messages.
- Forwarding telephone calls appropriately and following up on return calls.
- Checking-in patients and properly documenting registration.
- Insurance verification and verification of patient's demographics.
- Collecting co-pays and cash from patients, getting authorization on credit cards.
- Entering charges, payments, and balancing the day in the computer.
- Maintains work area and lobby in neat and orderly manner.
- Attends meetings as required.
- Performs related work as required.
- Practice and adhere to HIPPA regulations.
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