Administrative Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Electronic Medical Records, Employee Benefits, Establish Priorities, Federal Laws and Regulations, Healthcare, Maintain Compliance, Medical Office Administration, Medical Records, Medicine, Patient Care, Pay-Per-Click Advertising, Primary Care, Quality of Care, Record Keeping, Research Skills, State Laws and Regulations, Telephone Skills, Time Management
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: (CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department: Delancey Medical Associates
Location: Penn Medicine Washington Square- 800 Walnut St
Hours: Per Departmental Needs – Full-Time
Summary:
- The Medical Records Clerk must maintain a strong patient/customer focus that supports the delivery of the highest quality of care and shares a passion for patient and customer centered care to assist in exceeding patient satisfaction. The primary purpose of the position is to coordinate the medical records process in the practice inclusive of scanning, filing, medical records requests, and patient/customer service.
Responsibilities:
Prioritizes and scans all appropriate paper data routinely as they come to the department in to the electronic medical record (EMR).
Follows appropriate scanning process as specified by UPHS/Department defined process, ensuring patient is properly identified and document is attached/routed appropriately in the EMR.
Confirms the presence of the scanned file in the appropriate place in the EMR system prior to the destruction of the paper copy per department protocol.
As appropriate and as per department protocols, responds to requests and questions related to medical records services in an accurate, timely and professional manner.
Notifies supervisor of any scanning problems.
Sorts, prioritizes, and disperses faxes and mail according to established protocols.
Enables communication by answering the phone, providing excellent customer service, and by placing calls to internal and external information sources.
Maintains compliance with all federal, state and local regulatory standards and requirements.
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Education Specialization:
Equivalent Experience:
•And 1+ years customer service experience; ideally within a healthcare setting
- Associate of Arts or Science
- Education Specialization:
Equivalent Experience:
- Other
- Education Specialization:
training certificate from a relevant program, such as Medical Office Administration
Equivalent Experience:
Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.