Medical Records/Health Unit Coordinator

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Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing and operating Skilled Nursing, Rehabilitation, and Assisted Living communities in the Midwest. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden Senior Care promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Whispering Pines Nursing and Rehab, a well-established and a trusted provider in the skilled nursing space in Ripon, WI, and a proud member of the Eden Senior Care Network, is looking for a Medical Records/Health Unit Coordinator.

Position: Medical Records/Health Unit Coordinator

Position Overview:

We are seeking a detail-oriented and highly organized Health Unit Coordinator / Medical Records Clerk to support both medical records management and unit coordination functions. This role requires strong administrative, communication, and computer skills, with the ability to handle more advanced responsibilities within a healthcare setting.

Key Responsibilities

Medical Records & Documentation:

Maintain medical records in compliance with state and federal guidelines

Accurately scan and upload resident records into EMR and physical charts

Review documents for completeness, accuracy, and proper filing

Record and maintain resident identification data (charts, wristbands, ID cards, etc.)

Ensure strict confidentiality of all resident information (HIPAA compliance)

Report any suspected or known confidentiality breaches

Administrative & Coordination Duties:

Answer and direct phone calls, take messages as needed

Collect, file, and manage documents, correspondence, and records

Maintain the nursing station in a clean and organized manner

Direct visitors to appropriate areas within the facility

Order and maintain office and department supplies

Unit Support & Communication:

Communicate professionally with physicians, residents, families, and staff

Assist nursing team with documentation and medical records processing

Keep staff and families informed of resident appointments

Arrange resident appointments and coordinate transportation

Prepare necessary paperwork for appointments, discharges, and transfers (including ER visits)

Assist with resident transfers, including coordination and documentation

Additional Responsibilities:

Forward diet orders/changes to the Director of Food Services

Attend facility meetings (Infection Control, QA, Policy, etc.) as required

Assist in preparing reports related to nursing services and activities

Support interdepartmental communication and collaboration

Perform other duties as assigned

Qualifications:

Strong computer skills (EMR, Microsoft Office, email, document uploading)

Excellent attention to detail and accuracy in typing/spelling

Strong organizational and multitasking skills

Effective communication skills across all levels

Ability to work independently and as part of a team

Experience in medical records, healthcare administration, or similar role preferred

Experience Requirements:

Long-term care experience: 1 year (Preferred)

Medical records/Records management experience: 1 year (Required - Non-negotiable)

Medical terminology knowledge: 1 year (Required - Non-negotiable)

Experience with EMR systems, scanning, and document uploading: (Required - Non-negotiable)