Communication Skills, Customer Support/Service, Document Imaging, Fast Food, Medical Records, Problem Solving Skills, Request for Information (RFI), Time Management
LOCATION
Wichita, KS
POSTED
18 days ago
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13596736
Provision of quality customer service to internal and external programs
and agencies with respect to medical record functions of document
imaging, filing, maintenance and tracking of patient records and
supporting the function of completing requests for medical record
information pursuant to state and federal guidelines/criteria or
disclosure. Will also provide a key role in relationship building with
all COMCARE programs, participation in development and compliance with
medical records guidelines related to work flow and timelines for task
completion, as well as problem-solving issues related to medical record
functions.
Quality Customer Service to internal and external sources.
- Prompt response to consumers, external entities and co-workers.
- Be courteous to all customers.
- Communicate clearly with all customers.
- Performs in a professional manner.
- Clear and courteous communication with all COMCARE programs.
- Promotes collaboration in getting work done.
- Complete the COMCARE interoffice mail run-mail on a rotating
schedule. Requires driving to each COMCARE facility to drop off and
pick up interoffice mail.
Maintenance and tracking of charts and filing.
- Accurately sort daily filing.
- Accurately track charts by checking them in and out.
- Accurately track terminated charts.
- Order needed charts from storage in a timely manner.
- Prepare terminated charts for storage.
- Timely, accurate filing of documents.
- Timely, accurate competition of Q and A logs.
- Track and communicate client deaths upon review of obituaries on a
daily basis.
Document Imaging.
- Process scanning of chart documents.
- Index correctly.
- Complete Q and A checks as defined by unit guidelines.
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