Medical Records Specialist - South Bend Orthopaedics

Founded in 1947, South Bend Orthopaedics (SBO), a proud partner of OrthoAlliance, provides specialized care for musculoskeletal surgery, orthopedic rehabilitation and the treatment of sports and work-related injuries. SBO has served northern Indiana and southwest Michigan for decades and has been the orthopaedic surgeons for the University of Notre Dame Athletics Department since 1949. Services include joint replacement, sports medicine, upper and lower extremity surgery, pain management, imaging and physical and occupational therapy. With 20 physicians and a team of advanced practitioners, SBO delivers comprehensive orthopedic care across multiple locations. As part of OrthoAlliance – an organization within SCA Health – SBO is connected to a broader network dedicated to advancing patient care and expanding access to quality-driven orthopedic services.

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

Job Summary

Responsible for answering calls, retrieving faxes, scanning, maintaining, and responding to inquiries for patient records.

Essential Functions

• Receives calls from patients, physician offices and requesting entities for patient records.
• Must comply with HIPAA confidentiality standards when accessing or communicating patient information.
• Copies records upon request and responds to requests for protected health information as allowable by law.
• Fills out necessary paperwork for FMLA and disability.
• Scans needed material into patient records.
• Answers phones in pleasant manner, deals with patient (customer) needs expeditiously.
• Purges obsolete files from storage for destruction per department guidelines
• Additional duties as assigned by supervisor.

Education:   High School Diploma or equivalent.

Experience:Minimum of one year office experience, preferably one year of medical records experience.

Knowledge of medical terminology and experience with medical software/office equipment desirable.

• • Computer and typing skills with a high degree of accuracy.
  • Experience with medical terminology is preferred.