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Overview:
The primary role of the Medical Regional Manager (RM) is to work with the affiliated Owner Doctor in performing the functions detailed in the Business Support Services Agreement. The RM is responsible for driving same practice revenue and profit growth in their region meeting appropriate expectations in annual revenue for approximately 6-12 offices (may be dependent on geography). The RM will oversee the development of each Medical Operations Manager ensuring that each OM possess and consistently demonstrate both operational and leadership competences which enable them and their supported practice to meet and exceed the practice and regional goals as set by the Owner Doctors and PDS management, as applicable. The RM assists the Owner Doctor, in identifying, assessing, onboarding and training of their associate doctors. They ensure the PDS “We Believes” are brought to life creating team engagement that consistently produces a Perfect Patient Experience (PPE). The RM ensures that all PDS standards are adhered to and best practices are adopted The RM effectively leverages the resources provided by support departments to ensure that each OD achieves their practice goals and is a champion of the PDS platform. The RM is expected to exercise independent judgment, demonstrates executive thinking and supports policies and goals of the organization thus participating in the growth and future of PDS.
Responsibilities
Drives year over year revenue and profit growth for assigned region by meeting or exceeding budgets for each practice assigned.
Effective leadership, developing and mentoring operations managers, other direct reports, and assist Owner Doctors with non-clinical skills development of associate doctors and nurse practitioners.
Implements company culture, values, standards and best operational practices based on the “We Believes”.
In partnership with assigned OD /RP implement realistic and measurable goals and strategy in alignment with office level business plan.
Implements the Perfect Patient Experience process in efforts to gain Patients for Life.
Relationship building of a strategic nature with Owner Doctors, “high potential” Doctors, and managers.
Ensures all team members are abreast of current PDS training requirements and coordinates with regional training leadership (MTDs, DTDs, DPOs) to ensure training opportunities are made available to their teams to remain compliant.
Conducts effective regional trainings and meetings through the execution of outstanding group presentation skills.
Adheres and participates in all standard structured meetings.
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
Masters PDS’ processes, systems and tools, while actively contributing to their improvement.
Master and leverage the PDS platform and tools available, to identify, prioritize opportunities with concurrent accountability for improvement.
Performs people (HR) related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary actions (with support of employee relations), compensation administration, transferring and promotion of team members.
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
Other duties as assigned.
Qualifications
Bachelor’s degree. In lieu of degree, 7+ years of managerial multi-unit retail experience.
Regional Manager must possess and maintain a valid driver’s license and automobile insurance. Driver’s license must be verified by completing a background check and motor vehicle record check at the time of hire.
Regional Manager are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices.
In lieu of a valid driver’s license and automobile insurance, Regional Manager must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Bachelor’s or Master’s degree in Business, Finance, Accounting or Healthcare Administration.
Knowledge/Skills/Abilities
Effective time management, calendar management, ability to prioritize, effectively communicate and keep associated team members informed.
Results oriented (energetic self-starter; sets realistic goals; meets commitments; persistent prioritizes daily achieve results).
Effective team builder (character/integrity; communicates openly; ability to have crucial conversations; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
Self-motivated, reliable individual capable of working independently as well as part of a team.
Ability to create and deliver formalized training content as provided by Organization and Talent Development.
Organized, detail-oriented individual able to work in a fast-paced environment.
Ability to multi-task effectively without compromising the quality of the work.
Excellent interpersonal, oral and written communication skills.
Ability to read, analyze, and interpret common financial reports, KPIs, and legal documents.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Ability to draw valid conclusions; apply sound judgment in making decisions and make decisions under pressure.
Ability to direct the work of others and work as a team leader in attainment of goals. Ability to interpret and apply policies and procedures.
Ability to handle and maintain extreme confidentially with OD, team member records, Patient records, and compensation information, etc.
Benefits
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Salary Information: $75,500.00-$113,400.00 / Annually