Position Summary
The Scheduler at NJ Pediatric Neuroscience Institute (NJPNI) is responsible for coordinating and maintaining patient appointment schedules with accuracy, professionalism, and efficiency. This role requires exceptional communication skills and attention to detail to ensure a seamless experience for patients and providers. The Scheduler will work closely with the front desk, call center, and clinical teams to provide excellent customer service and maintain organized scheduling operations across multiple providers and office locations.
Responsibilities
- Schedule new and follow-up appointments promptly and accurately in accordance with NJPNI scheduling guidelines.
- Communicate effectively with patients, families, and staff to confirm appointments, provide necessary information, and address scheduling inquiries.
- Coordinate appointment times and provider availability across multiple NJPNI locations.
- Maintain accurate and up-to-date records of all patient appointments, cancellations, and rescheduled visits.
- Utilize scheduling software and EMR systems to manage patient appointments and provider calendars.
- Collaborate with clinical and administrative teams to ensure smooth patient flow and optimize daily schedules.
- Assist with resolving scheduling conflicts or issues in a professional and timely manner.
- Uphold confidentiality and ensure all scheduling activities comply with HIPAA regulations.
- Monitor provider schedules and notify staff or management of any changes or open time slots.
- Provide outstanding customer service to patients and families, ensuring a positive experience throughout the scheduling process.
- Perform other administrative duties as assigned.
MUST HAVE Skills & Competencies
- Medical Office Scheduling
- Strong Interpersonal and Communication Skills
- Customer Service Excellence
- Problem Solving and Attention to Detail
- Multitasking and Time Management
- Proficiency with Scheduling Software and EMR Systems
- Ability to Perform Well in a Fast-Paced, Team-Oriented Environment
Qualifications
- Knowledge of medical terminology and healthcare scheduling workflows preferred.
- High school diploma or equivalent required, associate or bachelor’s degree in healthcare administration or related field preferred.
- Demonstrated professionalism, reliability, and commitment to patient-centered care.
Salary Range: $21.50 – 23.00.
About New Jersey Pediatric Neuroscience Institute
At New Jersey Pediatric Neuroscience Institute (NJPNI), we believe that every patient should receive exceptional and individualized treatment.
Our mission is to provide the best possible healthcare in the areas of childhood developmental disorders and pediatric neurological and neurosurgical diseases. We seek to improve a child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options.
Family involvement, support, and education are critical to a child’s understanding of their illness, treatment of and recovery from that illness. We understand that the entire family is affected by childhood illness and that the needs of each family, like each child, are unique.
We believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world. We treat every child, and every family, as our own and our patients’ lives have become an important part of our lives.
Careers at NJPNI
Are you passionate about pediatric neuroscience?
Do you want to be part of a collaborative team that’s transforming the future of neurological care? At NJPNI, we’re committed to advancing the field and improving lives. We invite you to explore exciting career opportunities with us and be part of a team that’s making a real impact.