Medical Secretary

Job Title: Medical Secretary (Long Term Contract) 180037- Lexington, MA

Location: On-site | Beth Israel Lahey Health Primary Care, Lexington, MA

Schedule: Monday–Friday, 8:00 AM – 05:00 PM
Contract Length: Long Term Contract
Holidays: No time off accepted around holidays.

About the Role

Sigma, Inc. is hiring a Medical Secretary for the Beth Israel Lahey Health Primary Care unit in Lexington, MA. This is a vital, hands-on position in a fast-paced clinic environment, supporting patients, clinicians, and administrative workflows.

Key Responsibilities

• Manage patient registration, check-in, and check-out using Epic EMR.

• Perform insurance verification and process claims and payments; assist with billing.

• Support scheduling: book, confirm, and manage appointments for multiple providers.

• Provide exceptional customer service in person and by phone, including greeting visitors and answering questions.

• De-escalate challenging encounters calmly, both on the phone and face-to-face.

• Maintain patient records, medical charts, and confidential documentation.

• Communicate effectively with patients, providers, and insurance companies.

• Assist medical staff with referrals, authorizations, and correspondence.

Requirements

• Epic experience required; hands-on training and shadowing provided during the first days.

• Proven background in a medical setting and familiarity with clinic workflows.

• Experience with insurance: verifications, processing, and patient queries.

• Demonstrated typing skills, computer proficiency, and ability to multitask.

• Outstanding customer service, communication, and teamwork skills.

• Ability to remain professional and courteous under pressure, including conflict de-escalation.