SUMMARY:
Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
RESPONSIBILITIES:
Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
Collects patient balances, copays, and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Assists patients with Kiosk sign in
Complies with OSHA and DOH standards
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned
BASIC KNOWLEDGE:
Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
EXPERIENCE:
Two years’ experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills;
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.
Pay Range:
$18.13-$29.90EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
LPG-Newport-20 Powel Ave - 20 Powel Ave Newport, Rhode Island 02840Work Type:
M-F 8a - 5pmWork Shift:
DayDaily Hours:
8 hoursDriving Required:
No| Location | Rhode Island |
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