Medical Secretary/Scheduler

At Mayfield Brain & Spine, we are looking for a compassionate, organized Medical Secretary/Scheduler who can support patients and keep our Neurosurgery providers moving forward. From patient communication and scheduling to surgical coordination and administrative support, this role keeps you at the center of it all. If you’re a problem-solver who thrives in a fast-paced environment and loves making a difference, we’d love to hear from you!

NO AGENCY CALLS OR SUBMISSIONS

Education/Experience:

• High School graduate
• Minimum 2 years of experience in an administrative assistant and/or medical secretary role preferred.

Skills:

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Strong problem-solving, problem prevention, and decision-making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Maintain the physician’s calendar for both patient and administrative events. Handle all internal communications in an efficient, professional, and courteous manner.
• Document all patient interactions promptly and thoroughly into the patient’s medical record. Maintain the internal order and arrangement of the patient medical record, including a record of phone calls, changes in prescriptions, etc.
• Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
• Type or oversee the transcription of all dictation and correspondence, ensuring that all physician dictation is processed on time.