Position Summary
The Medical Section Lead is the operational leader of the Medical Department within a veteran-focused
disability claims organization, overseeing daily operations, provider scheduling, telehealth support,
medical records review, and the quality of Disability Benefits Questionnaires (DBQs), Nexus Letters,
and medical opinions. This role partners closely with the Chief Medical Officer (CMO), Client Relations
Team, and medical providers to ensure efficient workflows, exceptional client service, and timely, high-
quality claim support documentation.
In-person presence in the El Dorado, Arkansas area is strongly preferred. Telehealth/remote candidates
may be considered if based in Arkansas and able to support operational and scheduling requirements.
Essential Duties and Responsibilities
● Lead day-to-day Medical Department operations, maintaining efficient workflows and quality
assurance standards for medical documentation.
● Monitor case progression, identify operational inefficiencies, and drive process improvements.
● Manage provider schedules, availability, and workload to maximize efficiency and client access.
● Partner with the Client Relations Team on telehealth scheduling and resolve conflicts to ensure
timely client placement with appropriate providers.
● Review client medical records, service treatment records, VA records, and supporting
documentation to identify relevant diagnoses, treatment history, and evidence for provider
review.
● Prepare organized case summaries and records packages to facilitate efficient provider
evaluations.
● Support providers with the preparation, review, and quality assurance of DBQs, Nexus Letters,
and Independent Medical Opinions, coordinating corrections and follow-up as needed.
● Work with the Chief Medical Officer to recruit, credential, onboard, and retain qualified
healthcare providers, and support their training and development.
● Serve as a liaison between providers and company leadership.
● Collaborate with Client Relations, Operations, Quality Assurance, and Executive Leadership to
support strategic initiatives that improve efficiency, quality, and client outcomes.
Qualifications Required
● Clinical background such as RN, LPN, Paramedic, Medical Assistant, or related healthcare
professional.
● Experience in healthcare administration, medical operations, clinical coordination, nursing,
military medicine, or a related field, with strong medical documentation and records review
skills.
● Excellent organizational, communication, and project management skills, with the ability to
manage multiple priorities in a fast-paced environment.
● Strong attention to detail and commitment to quality.
Preferred
● Experience with VA disability claims, DBQs, Nexus Letters, and Independent Medical Opinions.
● Prior military service or familiarity with military and veteran healthcare systems; experience
supporting telehealth operations or coordinating healthcare providers.
Key Competencies
Leadership and team coordination, healthcare operations, medical records review, provider relations,
scheduling and resource management, quality assurance, process improvement, client service
excellence, communication and collaboration, and attention to detail.