MEDICAL SERVICES RECEPTIONIST JOB DESCRIPTION Department: Client Services Reports to: Patient Care Director FLSA Classification: Non-Exempt Status: Full-Time Hours: 35 hours - Mon, Wed, Thu 8:30am-4:30pm; Tue 8:30am-7:30pm Position Summary The Medical Services Receptionist is the first point of contact for patients, responsible for managing incoming communications, facilitating patient check-ins and check-outs, addressing patient inquiries, and carrying out various administrative duties. Supervision Will be under the supervision of the Patient Care Director. Qualifications - Committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior and is accountable to a local Bible-believing church.
- Agreement with Choices’ Statement of Principle, Statement of Faith, Mission Statement, and policies of the organization, and is committed to the Ministry of Choices.
- Strong commitment to the sanctity of human life and biblical sexual ethics and have a sincere desire to reach and help at-risk patients considering abortion.
- Maintains a high level of professionalism and respect while interacting with patients, volunteers, coworkers, and leadership by emphasizing unity and collaboration amongst all working relationships in a fast-paced ministry environment.
- Proven administrative skills including proficiency in Microsoft office products, independent problem-solving, and clear written and verbal communication skills.
- Demonstrates initiative, accountability, and the ability to prioritize and manage assigned tasks with minimal supervision and follow-up.
- Bilingual (English/Spanish) ability a plus.
Administrative Duties - The lead in responding to general and abortion-minded phone, email and electronic messages (text request, HopeSync, etc.) regarding appointments, follow-ups, etc., referring any department-specific questions to the appropriate managers or leads.
- Welcome and greet patients and their guests.
- Responsible for all patient appointment preparation.
- Notifies appropriate staff or volunteers of patient or male client arrival, checks patient documents for accuracy, and schedules patients' next appointments at departure (if applicable).
- Manage appointment availability within Athena EMR, including blocking provider schedules and appointment slots for holidays, center closures, staff meetings, special events, and other operational needs.
- Proactively manages assigned projects and performs other duties as assigned by the Patient Care Director.
Medical Services Support Duties - Send, receive, and maintain patient medical records, ensuring all required Releases of Information (ROI) are properly completed and on file prior to records disclosure.
- Provide basic support to staff and volunteers using Athena EMR, including answering questions about scheduling, password resets, locating documentation within patient charts, and directing more complex questions or training needs to the Patient Care Director.
- Order medical supplies as per Choices’ policies.
- Visits the partnering pharmacy weekly to process payment for STI medications and obtain records of patients who have picked up their prescribed treatment.
- Maintains the STI log by documenting test results, scheduling and tracking TOC (Test of Cure) appointments, and notifying the Health Department of positive STI results.
- Shared team duties; participate in the organization/tidiness and cleanliness of the reception, lobby, bathrooms, lab, volunteer room, etc.
General Staff Duties As requested by the Executive Director, Client Services Director or Supervisor: - Attend staff meetings.
- Attend ongoing training and conferences (may require occasional travel).
- Attend Choices events and other events as needed.
- Participate in representation to churches and organizations.
- Take an active role in the organization’s network strategy, including hosting a table at the annual Choices Fundraising Banquet.
- Commit to be an active learner, staying educated about life issues as well as professional development.
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