Medical Support Assistant (Advanced)

USAJOBS - Job Announcement

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Summary

This job is open to all US Citizens. Duties Requirements How you will be evaluated Required documents How to apply

Summary

This is an open continuous announcement which will be used to fill any Medical Support Assistant Advanced position that may become vacant within the Erie VA Healthcare System and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Applicants will be referred as positions become available. This is an open continuous announcement the First cut point will be 2252025 with additional cut points every 2 weeks as needed.

Overview

Help Accepting applications Open & closing dates 02122026 to 09302026 Salary47453 to - 61689 per year Pay scale & gradeGS 6 Location1 vacancy in the following location Erie County PA Remote job No Telework eligibleNo Travel RequiredNot required Relocation expenses reimbursedNo Appointment typePermanent Work scheduleFull-time ServiceExcepted Promotion potentialNone Job family Series 0679 Medical Support Assistance Supervisory statusNo Security clearanceNot Required Drug testNo Position sensitivity and riskNon-sensitive NSLow Risk Trust determination processCredentialing SuitabilityFitnessFinancial disclosureNo Bargaining unit statusNo Announcement numberCBSZ-12884676-26-SJ Control number857433600

Duties

Help VA Careers - Medical Support Assistant https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across the Community Care interdisciplinary team model. Some of the major duties of this position include:

• Answering phones, communicating, and relaying messages and information to Veterans to appropriate staff inside or outside of the VA.
• Ensuring accurate and timely scheduling, canceling, re-scheduling patient appointments, and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines to include changes in policies and procedures.
• Processing patient and vendor issues through Customer Relationship Manager CRM and coordinates with appropriate entities.
• Monitoring appointment requests from multiple electronic sources, tracking patients appointment status in the community, and maintaining spreadsheets to validate data, tracking making follow-up post-care calls on a daily basis, completing electronic forms for authorization of community medical care by the VA.
• Researching and maintaining an updated data base of community medical services to assist Veterans with locating medical care in the community.
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patients eligibility status, i.e., TRICARE sharing agreements, collaterals, research, patient VA employee, etc.
• Recommending process improvements to existing Care in the Community procedures based on current administrative guidelines.
• Coordinating with the patient care team, schedule, and closely monitors to effectively support the needs of Veterans and makes adjustments as necessary.
• Developing and/or maintaining effective and efficient communication with the patient interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Processing incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participating in team huddles and team meetings to manage plan, problem-solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Entering appropriate information into the electronic record, monitoring consults pre-appointment information and/or requirements to assure appointment readiness for patient visit, procedure ensuring transfer of medical records from and to the VAMC and other facilities ensuring health care delivery.
• Managing patient systems to verify and validate accuracy and resolve issues, evaluating patient information and determining whether the patient requires an immediate appointment, informing team members about shared patients.

Requirements

Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12311959. Must be proficient in written and spoken English. Subject to background security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements. Effective May 7, 2025, drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP. Complete all application requirements detailed in the Required Documents section of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs, e.g., Peace Corps, AmeriCorps, and other organizations, e.g., professional philanthropic, religions, spiritual community, student, social. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate, e.g., on resume or during interview, or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required documents

Help To apply for this position, you must provide a complete Application Package which includes: Resume Special Note for Applications To complete your application, please use the following link http://www.usajobs.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted Resume document upload field. Your full resume, C.V., may be uploaded without page limitation into the Other document upload field. The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript if using education to qualify, SF-50s, current/former Federal employees, etc. Cover Letter DD-214 Statement of Service Disability Letter Schedule A Disability Letter VALicense Most recent SF-50 required for current Federal employees Performance Appraisal Professional Certification Resume Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript

How to Apply

Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 09302026 to receive consideration. To preview the questionnaire, click https://apply.usajobs.gov View Questionnaire12884676. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

Shawanda Jackson Phone: 813-391-2368 Email: Shawanda.Jackson@va.gov Address: Erie VA Medical Center, 135 East 38th Street, Erie, PA 16504, US

Next steps

Once your online application is submitted, you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USAJOBS account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement