Medical Support Assistant (Advanced)
Wisconsin Rapids, WI
Duties:
MAJOR DUTIES-GS-6: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as orthopedic surgery, plastic surgery, general surgery, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. They develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Duties include, but are not limited to:
Schedules new and established patient appointments;
Tracks and facilitates completion of encounters and consults;
Participates in team huddles and team meetings to manage and plan patient care;
Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
Manages electronic wait list to verify and validate accuracy and resolve issues;
Participates and provides input in problem solving on operational issues or procedures in team meetings;
Performs administrative follow up actions;
Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
Evaluates patient information and clinic schedule lists to determine whether patient is vested;
Gathers information and collects/compiles data to meet the needs of the service;
Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
Work Schedules: Monday through Friday, 9:00AM to 1:00PM, Part-Time, 20 hours per week.
Functional Statement Title: Advance Medical Support Assistant
Summary
Currently there is one (1) Part-Time (20 hours per weed) Advanced Medical Support Assistant (Adv MSA) positions available at the Wisconsin Rapids, Wisconsin Community Based Outpatient Clinic (CBOC). This Advanced Medical Support Assistant (Adv MSA) position is part of the Health Administration Service Line of the Tomah, WI VA Medical Center.
VAMC Tomah (http://www.tomah.va.gov/) has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to veterans living in a Western/Central area of Wisconsin.
In addition to our main facility in Tomah, we offer services in four community-based outpatient clinics. These clinics are located in LaCrosse, Clark County, Wausau, and Wisconsin Rapids. VAMC Tomah is one of seven facilities that comprise Veterans Integrated Services Network 12 (VISN12) which is administratively headquartered at Hines, IL, and includes facilities in Illinois, Wisconsin, and Michigan.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Qualifications & Evaluations
BASIC QUALIFICATIONS: The following are the basic requirements and amounts of experience and/or education required to qualify for this position. Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.
United States Citizenship
English Language Proficiency
Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR Education One year above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university OR Combination Equivalent combinations of experience and education are qualifying for this position. (TRANSCRIPTS REQUIRED)
AND
MINIMUM QUALIFICATIONS Experience GS-6: One (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other VA facilities or private hospitals; and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
KNOWLEDGE, SKILLS, AND ABILITIES: In addition applicants must demonstrate the following KSAs:
KSA 1: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
KSA 2: Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
KSA 3: Advanced knowledge of the technical health care process as it relates to access to care.
KSA 4: Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
KSA 5: Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
KSA 6: Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
Note: Evidence of experience, must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on your application or resume. Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience. The requirement for this proof is specified in the "How to Apply" section of this announcement. To be credible, experience must be documented in the application and verifiable through employment references and/or other means. *Your resume must support your answers in the occupational questionnaire.
References: VA Handbook 5005/31, Part II, Appendix G45, Medical Support Assistant Qualification Standards. This can be found in the local Human Resources Office.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidates education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.
Benefits & Other Info
VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.