Medical Support Assistant (Customer Service)

Job Title: Medical Support Assistant (MSA) – Sheridan VAMC

Location: Sheridan VAMC, 1898 Fort Road, Sheridan, WY 82801
Contract Type: Full-Time | Contract | 11/01/2025 – 10/31/2026
Openings: 25 Positions
Schedule: Monday–Friday, 8-hour shifts within 7:00 AM – 6:00 PM

Position Overview:

The Medical Support Assistant (MSA) provides administrative and clerical support to the Sheridan VA Medical Center (VAMC), ensuring efficient coordination of patient care and communication. This position involves scheduling, patient record management, and supporting the VA Community Care process while delivering exceptional customer service to Veterans, families, and staff.

Key Responsibilities:

• Schedule and manage patient appointments and referrals.

• Update and verify patient demographic and insurance information.

• Coordinate care with community providers and internal VA staff.

• Process and track medical records in CPRS and VISTA systems.

• Handle phone calls, messages, and inquiries courteously and efficiently.

• Ensure compliance with HIPAA, VA policies, and confidentiality standards.

• Provide administrative support for clinical teams and maintain daily workflow.

• Use Microsoft Office (Word, Excel, Outlook, Teams) and VA systems (HSRM, PPMS, CTM).

Qualifications:

• U.S. Citizen and resident of the United States.

• High School Diploma or GED required.

• 3 years of experience in administrative or healthcare support roles.

• Ability to type 50 WPM and use Microsoft Office applications.

• Strong communication, organization, and multitasking skills.

• Basic knowledge of medical terminology and healthcare documentation.

Performance Expectations:

• Maintain professionalism and courtesy in all interactions.

• Respond to calls within 5 rings and voicemails within 48 business hours.

• Adhere to VA scheduling and documentation protocols.

• Protect patient privacy and ensure zero confidentiality breaches.

Equal Opportunity Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.