Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Helena, MT

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Ansible, Calendar Management, Call Centers, Cisco Network Systems, Computer Security, Consulting, Customer Relations, Customer Support/Service, Demographics, Disability Accommodations, English Language, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Healthcare, High School Diploma, Lift/Move 20 Pounds, Lift/Move 40 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Medical Assistance, Medical Office Administration, Medical Records, Medical Terminology, Patient Assessment, Patient Care, Performance Analysis, Performance Management, Plan Meetings, Problem Solving Skills, Quality Assurance, Small Business, Spreadsheets, Telephone Skills, United States Citizen, Windows Vista, Word Processing

LOCATION

Helena, MT

POSTED

30+ days ago

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Montana VA Health Care System, locations including -

Fort Harrison VAMC – 3687 Veterans Drive, Fort Harrison, MT 59636
Helena POM (non-clinical) – 2869 N Montana Ave, Helena, MT 59601
Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601

Working hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Scheduling and coordinating appointments per VHA Directives 1230 and 1232
Using VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc.
Validating and updating patient demographic information
Processing community care consults and integrating records into CPRS/VistA
Answering and responding to phone calls professionally and promptly
Performing appointment tracking, pre/post appointment contacts
Providing customer service to patients, families, VA staff, and providers
Supporting patient aligned care teams and VetLink check-in systems
Monitoring and resolving scheduling issues and patient communications
Ensuring compliance with VA scheduling policies and performance standards
Participating in team huddles and maintaining efficient workflow
Handling correspondence and updating no-shows and clinic status
Completing mandatory scheduling and compliance training
Maintaining privacy, HIPAA, and IT security standards
Participating in quality assurance and performance monitoring

Qualifications

Citizen of the United States of America.
High school diploma or GED.
Ability to speak clearly, hear and write English.
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
No health restrictions affecting job performance.
Basic medical terminology
Minimum 6 months of customer service experience.
No sponsorship available

All candidates must be able to:

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

Ansible Government Solutions

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