Job Title: Medical Support Assistant (MSA)
Specialty: Outpatient scheduling and community care consult processing.
Place of Work (City/State): work remotely within 50 miles of one of the listed VA facilities below.
Location: One of eight facility catchment areas.
- Fort Harrison, MT, 37 FTE
- Cheyenne, WY and Loveland, CO, 10 FTE combined
- Sheridan, WY, 12 FTE
- Aurora, CO, 57 FTE
- Grand Junction, CO, 11 FTE
- Muskogee, OK and Tulsa, OK, 18 FTE combined
- Oklahoma City, OK, 27 FTE
- Salt Lake City, UT, 28 FTE
Duration: 1 year contract with the possibility of one more year extension.
Shift Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding federal holidays.
Credentialing/Onboarding Time: 6 to 8 weeks.
Education: High school diploma or GED equivalent.
Experience Needed: Minimum 6 months of customer service experience.
Special Skills Needed: Basic computer skills, typing speed of at least 50 WPM, basic medical terminology knowledge, oral and written proficiency in English.
Responsibilities:
- Perform appointment scheduling, tracking, and pre- and post-appointment contacts
- Process community care consults through HSRM and PPMS
- Validate and update patient demographic information
- Integrate health and administrative information into CPRS and VistA
- Screen and respond to phone inquiries
- Coordinate and authorize Veteran care with community providers when the VA cannot supply timely care
- Use Microsoft Excel, Word, Outlook, and Teams daily
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.