Medical Support Assistant

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?

You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering, technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.

Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.

Responsibilities

We are seeking multiple candidates for this position in multiple locations (Oklahoma City, Tulsa and Muskogee OK). The Medical Support Assistant shall perform receptionist functions in support of Veterans Health Administration, including but not limited to:

· Screens and receives phone calls in a courteous and timely manner

· Responds to telephone inquiries regarding delivery of services

· Perform appointment scheduling, tracking, pre- and post- appointment contacts as required

· Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems

· Coordinates and authorizes care with external community care providers

· Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems

· Process community care consults in associated electronic systems

· Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties

· Provide friendly and quality customer service to all patients, patient families, office and medical staff

· Various front desk administrative duties, as needed

Qualifications and Physical Requirements

1. Qualifications
2. 1. Basic Requirements:
   2. 1. Contractor personnel shall be a resident of the United States of America.
      2. Have a High School education or GED equivalent
      3. Oral and written proficiency with English
      4. Basic computer skills (Microsoft Office Suite (Word, Excel, Outlook, Teams).
      5. Type at least 50 WPM
      6. Have no health or physical disability restrictions that interfere with the performance of assigned duties
      7. Basic medical terminology knowledge
      8. Minimum 6 months of customer service experience
   3. Preferred Experience: (experience preferred but not required)

• One (1) year of specialized experience in clinical setting (doctor’s office, clinic, hospital), Specializing in:
• • scheduling medical appointments in a clinical setting
  • Experience utilizing electronic health record systems
  • Experience screening and directing telephone calls appropriately.

Technical Services for US Government Civil and Defense Agencies