Medical Support Assistant

Gateway to Natural Beauty, Tribal Heritage, and N. Minnesota
The Community White Earth
Nestled in the heart of northern Minnesota's lakes country, White Earth offers a rare blend of cultural richness, outdoor recreation, and peaceful rural living. Located within the White Earth Reservation, this area is home to the White Earth Nation of the Ojibwe (Anishinaabe) and is deeply rooted in tradition, community, and connection to the land. <2 Natural Beauty & Outdoor Recreation
White Earth is surrounded by:

• Hundreds of pristine lakes and forested landscapes
• World-class fishing, boating, and water recreation
• Public lands ideal for hiking, hunting, snowmobiling, and cross-country skiing
• Stunning seasonal beauty from vibrant autumn colors to serene snowy winters

About the Facility: White Earth Indian Health Service
The White Earth Indian Health Service continues to improve its healthcare delivery model. By adopting a patient-centered medical model approach, quality comprehensive care is provided by our care teams. Our care teams are led by a provider/dentist, with the patient and their family being the focus and an integral part of the team. Experience has shown that this approach improves both patient and staff satisfaction, as well as improving health outcomes. At this facility, we provide the following services to our local population: primary care, pediatrics, specialty clinics, dentistry, and telemedicine.

Facility Address: 40520 County Rd 34, Ogema, MN 56569

Medical Support Assistant - RESPONSIBILITIES (listed are included but not limited to)

• Greets patients and visitors, checks patients in for appointments, verifying demographics and insurance information
• Appointment scheduling managing appointment schedules, including booking, rescheduling, and canceling appointments based on availability while adhering to department policies and procedures. Will confirm appointments by phone daily.
• Phone management Answering incoming calls, taking messages, calling outside vendors for direct patient care, and directing calls to appropriate staff, while documenting necessary patient communications.
• Data entry updating patient records in electronic health records and electronic dental records (dental department only), and Vista imaging systems, including medical history, insurance details, and/or PRC details.
• Assisting as needed at vaccination clinics by helping with set-up, performing patient registration, and assisting staff with documentation.
• Administrative tasks filing paperwork, scanning/faxing, maintaining patient records, assisting patients with medical forms; manages departmental mail, and will provide clerical assistance for the following departments: nursing, public health nursing, patient registration, health information management, purchased referred care, pharmacy, and dental.
• Responsible for maintaining the confidentiality of patient information obtained to carry out required duties.

MSA REQUIREMENTS

• Experience: Excellent communication skills, both verbal and written. Strong organization and time management abilities. Proficient in computer systems and electronic health records. Basic medical terminology knowledge is preferred but not required. Attention to detail and accuracy. Ability to multitask and prioritize tasks. Empathy and customer service skills to interact with patients effectively. Administrative experience.
• Education: Must have a minimum of a High School Diploma.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.