Medical Support Staff- Primary Care

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity-We treat all people with dignity and respect.
• Compassion-We believe working compassionately with people enriches all.
• Inclusion-We are inclusive and advocate for diversity.
• Collaboration-We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation-We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

Health Dental Vision Health Savings Account (HSA) Flex Plan 401k Basic and Voluntary Life Insurance Eleven Paid Holidays PTO Extended Illness (EIB) Employee Assistance Program Aflac Community Discounts Potential for Incentive Pay

8:00 AM - 5:00 PM

Monday through Friday

Fulltime

Date: March 2021

Revised: January 2026

Job Title: Medical Support Staff

Reports To: Primary Care Nurse Supervisor

Areas of Responsibilities: Assist Health Center patients from intake to checkout for their

clinical visit. Ensure patient satisfaction with emphasis on customer service as well as completion of clinical data entry of all required agency forms. The MSS must monitor electronic medical charts for accuracy and continuity.

Major Duties:

• Play an active role in Patient Services using the provider led, team-based Patient-Centered Medical Home Care Model.
• Work with assigned provider team to achieve and maintain a high level of patient care. Ensure patients receive care in an efficient, effective and courteous manner, supporting patient care that is "accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate and culturally effective."
• Follow clinic procedures and workflows including but not limited to; scheduling, rooming, collecting vital signs, AlC/blood sugar, patient check out and clinical data entry in the electronic health record.
• Implement procedures for accurate and timely maintenance of patient's electronic health record, including but not limited to reviewing and monitoring of records for missing forms or data updates.
• Answer telephones, create phone notes and/or message(s), document patient question/issue/concern and forward to assigned provider team, and prepare charts for appointments.
• Support integrated patient care by providing both internal and community resource information and/or materials written in the patient's preferred language, for patients and their families.
• Prepare exam rooms for patients by removing paper from exam tables; wiping down and disinfecting all areas, turn lights off and turn room to vacant. Work in the rotating clinic chore schedule.
• Maintain BLS (Basic Life Support) Certification.
• Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.
• Attending meetings, in-services and training as required.
• As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
• Perform other duties as assigned.

Working Conditions:

• Clinic environment, Training, Meetings, and Community interaction
• Well-lit, temperature-controlled clinical setting, with standard medical and office equipment available.
• Work requires meeting tight deadlines.
• Work in a clinic setting in a state of change with many interruptions and interactions.
• Must be required to work irregular hours.
• The noise level in the work environment is average.

Physical Requirements:

• Ability to frequently bend, stoop, squat, walk and pull drawers.
• Manual dexterity sufficient to operate office and medical equipment.
• Must regularly talk, hear, and have close vision ability to record and communicate appropriate documents and records.
• Ability to push a patient in a wheelchair.
• Occasionally lifting and carrying up to 30 pounds.

Minimum Qualifications:

Grade: 2

• High School diploma or GED.
• Basic Nursing Assistant certification.
• Knowledge of office procedures and methods including telephone communications, office systems and record keeping, and use of computer with at least one year of experience.
• Strong interpersonal and initiative skills,
• Proficient level of oral and written communication skills.
• Physically and mentally able to perform duties.

Grade: 3

• Meet the minimum qualifications above, with:
• Medical Assistant Certification
• One year of experience of office procedures and data entry or three years MSS experience, preferably in a health clinic setting.

Grade: 4

• Meet the minimum qualifications above, with:

• Associate degree

• Three years of experience of office procedures and data entry or five years MSS experience, preferably in a health clinic setting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law."