Job Title: Medical Technical Service Engineer
Job Type: Full-time
Location: San Diego, CA (in-office work)
Job description
- Coordinate and execute system delivery and installation activities.
- Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center, in accordance with established procedures and timelines.
- Conduct advanced troubleshooting and repair of products returned to the Service Center.
- Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.
- Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.
- Conduct regular inspections and preventive maintenance of the Service Center work environment, ensuring compliance with safety and operational standards.
- Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.
- Maintain regular communication and attend meetings with global teams across Korean time zones as needed.
- Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.
- Obtain and maintain required hospital credentials by completing necessary training, vaccinations, and documentation.
Requirements and skills
- Proficiency in both English and Korean languages.
Demonstrated ability to:
o Apply technical knowledge to solve complex problems, including those not encountered previously.
o Evaluate and prioritize multiple tasks effectively.
- Strong communication, organizational, and customer relationship management skills.
- Comfort working in a multi-cultural environment.
- Willingness and ability to travel up to 20% of the time.
- Must be able to safely lift and move equipment weighing 40 pounds.
- Experience in capital equipment development in the medical device sector, or in delivering technical service for complex equipment, is strongly preferred.
Benefits
- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
- 401K retirement plan with 5% matching
- Generous PTO and paid holidays