Job Title: Medical Technical Service EngineerJob Type: Full-timeLocation: San Diego, CA (in-office work)
Job description- Coordinate and execute system delivery and installation activities.- Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center, in accordance with established procedures and timelines.- Conduct advanced troubleshooting and repair of products returned to the Service Center.- Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.- Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.- Conduct regular inspections and preventive maintenance of the Service Center work environment, ensuring compliance with safety and operational standards.- Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.- Maintain regular communication and attend meetings with global teams across Korean time zones as needed.- Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.- Obtain and maintain required hospital credentials by completing necessary training, vaccinations, and documentation.
Requirements and skills- Proficiency in both English and Korean languages.
Demonstrated ability to:o Apply technical knowledge to solve complex problems, including those not encountered previously.o Evaluate and prioritize multiple tasks effectively.- Strong communication, organizational, and customer relationship management skills.- Comfort working in a multi-cultural environment.- Willingness and ability to travel up to 20% of the time.- Must be able to safely lift and move equipment weighing 40 pounds.- Experience in capital equipment development in the medical device sector, or in delivering technical service for complex equipment, is strongly preferred.
Benefits- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)- 401K retirement plan with 5% matching- Generous PTO and paid holidays