[Position]
Medical Technical Support Engineer
[Job Description]
Job description
- Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
- Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.
- Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
- Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.
- Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
- Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
- Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.
- Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.
- Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.
- Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
- Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.
Requirements
[Qualifications]
- Bachelor’s degree in mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.
- Proficiency in both English and Korean.
- Entry level position: 2+ years of relevant experience preferred.
- Relevant experience in technical service, engineering, or field support is preferred.
- Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.
- Ability to apply technical knowledge to solve complex and unfamiliar problems.
- Strong communication, organization, and interpersonal skills.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Ability to work effectively in a multicultural and cross functional setting.
- Willingness to travel up to 50% as required.
- Ability to safely lift and move equipment weighing up to 40 pounds.
Benefits
[What's On Offer]
- Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
- 401K retirement plan with 5% matching
- Generous PTO and paid holidays
- No Visa Sponsor