Medical Underwriting Assistant

Job Responsibilities and Requirements

Excited to grow your career in Underwriting?

The Medical Underwriting Assistant is an excellent opportunity to gain hands-on experience while supporting the Medical Underwriting workflow. This role combines administrative responsibilities with introductory underwriting tasks, all under the guidance of a supportive supervisor.

Duties and Responsibilities

• Reviews EOI Exception report from EOIApplication Robitics Process (RPA) process.

• Monitors and address inquiries from MUDocusign.Document shared mailbox.

• Monitors and address undeliverable emails from MedicalUnderwritingDoNotReply shared mailbox.

• Inputs MIB codes into MIB database.

• Review incoming electronic mail, distributing to assigned underwriter and Document Management department.

• Utilizes EIS, Filenet, PACS, VUE and SPAS as required by departmental needs.

• Responds to inquiries received from EOIapplications shared mailbox and Medical Records vendors.

• Review applications for completeness and addressing those with incomplete information.

• Review and send out personalized certificates for Voluntary Group Term Life Policies.

• Organizes and prioritizes workflow to meet defined production goals.

• All other duties as assigned.

Education, Qualifications, Experience:

• High School Diploma required.

• 2 year's experience in a high-volume work environment.

• Excellent organizational skills, oral and written communication skills.

• High level customer service orientation.

• Organizational, time management, and prioritization skills.

• Ability to work in high volume, fast paced atmosphere.

• Knowledge of Microsoft Excel, Word, PowerPoint.

The expected hiring range for this position is $22.86 - $28.59 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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