Medical Unit Receptionist

Medical Unit Receptionist – Pulmonary Progressive Care Unit

Schedule: Full-Time | 36 Hours/Week | 7:00 AM – 7:00 PM

Location: Forsyth Medical Center

Department - Pulmonary Progressive Care Unit

Join our Pulmonary Progressive Care Unit at Forsyth Medical Center as a Medical Unit Receptionist (MUR) and play an important role in supporting patients, families, and the care team.

As the first point of contact on the unit, you will help create a positive patient experience while supporting communication and daily operations in a fast-paced healthcare environment.

Responsibilities

• Answer the unit phone and call bell system promptly and professionally

• Document patient requests, including medication-related calls, and notify the appropriate care team members

• Perform telemetry audits to support unit operations

• Assist with communication between patients, visitors, and staff

• Support daily clerical and administrative functions of the nursing unit

We’re seeking someone who:

• Communicates clearly and professionally

• Thrives in a fast-paced, multitasking environment

• Demonstrates patience, organization, and strong customer service skills

• Enjoys working as part of a team

• Education: High School Diploma or GED, required.
• Experience: One year experience in healthcare, preferred.
• Licensure/Certification: NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required.
• Additional Skills (preferred): Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.