Medicare Customer Service Representative - Call Center

Medicare Customer Service Representative - Call Center

Location: Remote (Local Candidates from Tempa, FL - who can go for in-person IV are highly preferred)

Duration: 9-10 Months

Description:

Key Responsibilities:

Provide exceptional customer service support for Medicare members and prospective members.

Handle inbound customer inquiries professionally and accurately.

Deliver a white-glove customer experience with empathy, professionalism, and attention to detail.

Navigate multiple systems and applications simultaneously while maintaining productivity and quality standards.

Accurately document customer interactions and required follow-up actions.

Meet performance expectations related to quality, productivity, attendance, and schedule adherence.

Resolve customer concerns efficiently while maintaining compliance with company policies and procedures.

Required Qualifications:

Minimum 2 years of call center experience.

Prior experience supporting a Medicare line of business.

Strong verbal communication skills with a clear, professional phone presence.

Excellent customer service and interpersonal skills.

Strong computer proficiency, including:

Navigating Windows-based systems

Microsoft Office applications

Typing and data entry

Working across multiple applications and screens simultaneously

Ability to multitask in a fast-paced environment while maintaining accuracy and quality.

Strong problem-solving and critical-thinking skills.

Demonstrated ability to maintain schedule adherence and attendance expectations.

Top 3 Required Skills:

Call Center Experience

Medicare Line of Business Experience

Strong Communication ("Good Voice") and Computer Skills

Preferred Candidate Profile:

Customer-centric mindset with a passion for helping others.

Strong organizational and documentation skills.

Ability to remain professional and composed in challenging customer interactions.

Team-oriented with the ability to adapt to changing business needs, especially during AEP.

Years of Experience: 1.00 Years of Experience

Skills:

Category Name Required Importance

Healthcare Call Center Yes 1

Healthcare Medicare & Medicaid Claims Yes 1

Healthcare Medicare Enrollment Yes 1