Medicare Specialist

Job Description:

Now hiring for a Medicare Specialist

Location: Columbia, TN

Pay Rate: $18.00 per hour

Shift: 7 AM - 5 PM

If You Can Juggle Calls, Chat, and Coffee. We're Impressed.

Looking for Medicare Specialist jobs in Columbia where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Ability to learn Medicare regulations, health insurance processes, customer service procedures, and company systems.
• Strong computer, communication, and organizational skills required.

Experience Requirements

• Minimum 1 year of customer service, member services, medical claims, healthcare administration, call center, or insurance experience preferred.
• Experience handling high-volume inbound calls while maintaining accuracy, professionalism, and outstanding customer service.
• Knowledge of HIPAA privacy standards and confidential information handling preferred.
• Strong problem-solving, multitasking, research, and documentation skills.
• Ability to work independently, prioritize multiple tasks, and collaborate effectively with cross-functional teams.

Physical Capabilities

• Ability to sit for extended periods while working on a computer and telephone.
• Frequent use of computers, data entry systems, and customer service software.
• Ability to communicate clearly with members, providers, internal departments, and external customers.
• Ability to work overtime as needed to support business operations and member service goals.

Job Duties

• Provide exceptional customer service by handling Medicare member inquiries from internal and external customers via phone and other communication channels.
• Accurately document all customer interactions, research findings, and resolutions within the Facets system.
• Research member questions, identify root causes, and resolve issues efficiently while maintaining service and quality standards.
• Ensure compliance with HIPAA regulations and company policies when handling confidential member information.
• Support Medicare operations by assisting with adjustment screening, claims verification, and cross-functional projects as needed.
• Collaborate with supervisors, team members, providers, and other departments to improve service delivery and operational efficiency.
• Monitor and report system issues, process improvement opportunities, and online help resource updates.
• Successfully complete required training programs, maintain performance scorecard standards, and contribute to team goals for quality, productivity, and member satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

Answer calls, not job ads. This is the one - Apply now.

What You Will Do

As a Medicare Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Medicare Specialist helps organizations deliver outstanding customer experiences through effective communication, accurate information, and dependable service. This role combines interpersonal skills with organization and problem-solving ability.

Successful Medicare Specialist professionals remain calm under pressure, communicate clearly, and work efficiently to resolve customer concerns while maintaining professionalism. Strong teamwork helps ensure consistent service quality.

This position is well suited for individuals who enjoy interacting with people and supporting customer satisfaction.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.