Customer Relations, Customer Support/Service, Electronic Data Interchange (EDI), Healthcare Customer Service, Leadership, Mathematics, Medications, Microsoft Office, Organizational Culture, Organizational Learning, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Set Goals, Staff Requirements, Staff Training, Strategic Planning, Training Program Development, Training/Teaching, Writing Skills
Assist / support Leadership in Medication Verification in assessment of personnel training needs. Assist / support Leadership in training and competency program development /enhancement. Assist / support Leadership in implementation of new training/competency programs. Completes training of new and existing medication verification technician personnel. Completes competency assessment of technician staff.
Qualifications:
Education:
- Training or experience in customer service, education, communication, or related field preferred.
Licensure/Certification/Registry:
- Possesses or in process of a current State of Illinois Pharmacy Technician license.
Experience:
- Minimum 2 years of experience in healthcare or customer service.
Other Knowledge/Skills/Abilities:
- Demonstrates understanding of organizational culture and initiatives.
- Demonstrates all values of the organization as demonstrated through work history and documented on performance review.
- Demonstrates excellent oral and written communication, problem solving, basic math, and customer relations skills.
- Demonstrated ability to utilize Microsoft Office programs
Responsibilities:
- Lead trainer for medication verification technician core positions during 90-day probationary period.
- Develops, modifies, and implements training schedules for new technician staff.
- Identifies, evaluates, and reports performance and behavioral problems or issues with new and existing staff.
- Modification of staff training plans to address individual staff deficiencies.
- Assists Leadership in the design of training programs.
- Assists in the selection of other technician trainers as needed.
- Coordinates/performs staff competency assessments.
- Assists in staff training for new technologies, procedures, or programs.
- Develops annual goals consistent with MHS strategic plan and goals.
- Manages/updates all records of education/competency for the department.
- Attend Employment Development (EDI) or Leadership Development (LDI) courses through Organizational Learning & Development as determined by manager.
- Performs other related work as required or requested.