Medication Therapy Management Coordinator

• Area of Interest: Pharmacy
• FTE/Hours per pay period: 1.0
• Department: Medication Therapy Management
• Shift: 8
• Job ID: 183055

Overview

Medication Therapy Management Coordinator

Shift: Monday-Friday, Day shift

Remote

The Medication Therapy Management (MTM) Coordinator partners with our Medication Therapy Management (MTM) pharmacists to ensure the department runs smoothly and can care for as many patients as possible. They will provide both direct patient contact, such as outreach and scheduling, as well as behind-the-scenes support for billing, prior authorizations, and population health metrics.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Patient Outreach, Scheduling, and Follow-up

• Process referrals to the MTM team in utilizing Epic and schedule as needed
• Responsible for identifying care gaps for patients, proactively outreach patients to schedule appointments on behalf of the MTM pharmacists and team
• Greet patients and check them in for face-to-face appointments as needed
• Provide phone support, including accurate messaging and spelling, screening, scheduling appointments, and directing callers to appropriate team members or clinics as needed
• Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes
• Follow-up with patients between visits to collect, document, and communicate accurate information including medication list changes, blood sugars, and other patient-specific information

Back Office Support

• Under supervision of the pharmacist, help complete paperwork such as prior authorizations or copay assistance programs to help patients access affordable medications
• Review charts to ensure MTM billing requirements are met
• Collaborate with payors to ensure good communication on share goals such as HEDIS metrics

Department Support

• Triage patient lists generated from payors or UPH stakeholders to assign to the appropriate pharmacist
• Assist with data collection for internal projects

Qualifications

Education:

High School degree

Experience:

At least one (1) year of Healthcare-related experience

License(s) /Certification(s):

Valid driver's license when driving for any vehicle for work-related reasons.

CMA or CPhT preferred

Knowledge/Skills/Abilities:

Strong interpersonal skills

Ability to Prioritize

Strong professionalism

Patient-focused

Basic understanding of Microsoft Excel