Description: VIO Med Spa is a national brand known for providing high-quality products and services in the medical spa industry. Our focus is on delivering results-driven health and beauty transformations through innovative approaches and cutting-edge technologies. We are dedicated to helping individuals of all ages feel great and look amazing by offering personalized health and beauty plans designed to meet their specific needs.
Supervisory Responsibilities: None
Primary Job Functions: Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, and other team members to ensure a seamless and exceptional guest experience.
Responsibilities include:
Reflect VIO’s core values in every interaction
Greet guests and answer phone calls
Pamper and serve the guest, ensuring a high-quality experience
Gather accurate guest information and ensure completion of all necessary forms and paperwork
Schedule guest services, assist with filling openings, and manage reschedules or cancellations
Maintain a clean and tidy work environment, including the lobby area
Record and bill treatments accurately, applying discounts, rewards points, and special offers as needed
Confirm guest appointments and procedures, reviewing health and spa policies with guests
Respond to emails and voice messages in a timely manner
Provide accurate spa services and treatment information to guests
Use initiative to find suitable alternatives for guests with contraindications
Perform general administrative duties, ensuring all information is recorded, maintained, and communicated accurately
Maintain retail environment by organizing and replenishing products
Ensure required opening and closing procedures are completed and checklists recorded
Demonstrate high levels of guest service and satisfaction by exceeding expectations
Drive sales and achieve targets for promotions, services, and treatment launches
Assist the Spa Manager as directed with other reasonable tasks
Required Skills/Abilities:
Excellent interpersonal and social intelligence
Professional in appearance
Friendly, caring, and compassionate with confidence to engage in the sales process
Passion for aesthetics and desire to learn more about the industry
Career-minded, goal-oriented, and team-oriented
Entrepreneurial mindset, taking ownership for role in business success
Organized, responsive, flexible, and able to multitask
Effective communication and time/self-management skills
Possess thorough knowledge of spa services and excellent customer service orientation
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans
Preferred Experience:
Prior med spa experience
Esthetician experience is preferred
Work history including prior customer service training
Physical/Mental Requirements:
Standing for extended periods of time
Ability to lift at least 30 lbs
Exposure to blood and bodily fluids
Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills
Compensation & Benefits
Competitive Pay: $16-$18/hr + membership bonus
Professional Growth: Structured training, leadership development, and clear advancement path
Hiring Process
Within 24 hours, A live team member will reach out to all licensed applicants.
Within 48 hours: We’ll schedule an in-person interview
Within 7 days: The hiring process is typically complete
Numbers & Facts
Location
Winston Salem, NC
Job Type
Part-time
Salary
$16–$18 Per Hour
Skills
Administrative Skillsunmatched
Billing Recordsunmatched
Communication Skillsunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Entrepreneurshipunmatched
Hospitality and Tourismunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Leading Edge Technologyunmatched
Lift/Move 30 Poundsunmatched
Manual Dexterityunmatched
Meet Sales Quotaunmatched
Multitaskingunmatched
Nurse Practitionerunmatched
Nursing Managementunmatched
Organizational Skillsunmatched
Physician Assistantunmatched
Product/Service Launchunmatched
Record Keepingunmatched
Retailunmatched
Revenue Growthunmatched
Salesunmatched
Spa Servicesunmatched
Special Offersunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Treatment Planunmatched
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