Meetings & Events Concierge

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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SUMMARY

The Meeting and Events Concierge is responsible for executing events on property and for constant clear communication between the Banquet team and the Event Planner.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Preparing all meeting materials for pre-conference meetings, making copies for guests using the conference space,
• Assisting with shipping and receiving of event materials or equipment
• Assisting banquets with refreshing all conference spaces
• Making all necessary signage for guests and meeting planners,
• Keeping track of group breaks and communicating to banquets and to Housekeeping Public Area teams
• Ensuring all requests in Banquet Event Orders (BEO's) are delivered
• Directing guests to correct event areas and functions,
• Assisting guests and meeting planners with any special requests,
• Assisting with proper delivery of amenities, ensuring proper room table set-ups and equipment are in the correct meeting rooms,
• Communicating with Purchasing/Delivery Department regarding shipping and receiving of group boxes, posting proper group charges to correct master accounts, assisting with bride and groom's rooms, accurately tracking wedding gifts for guests, assisting with ceremony set-up and clean-up of bridal suite, creating doors signs and placing the door signs at the correct rooms.
• Act as a liaison and maintain open lines of communications between Meeting Planner, Event Management, Banquet Culinary team and the service staff to provide the highest level of service.
• Manage Banquet Department administrative functions including; performing daily time edits; making food signs for daily events; making proper changes in Banquet BEO book; calling vendors and ordering rental equipment as specified by Banquet BEO's; executing accurate banquet payroll; assisting banquet team as needed.

QUALIFICATIONS

• High school or equivalent education required
• Minimum of one to two years of experience in a hotel or resort environment
• Must have minimum 2 years' experience in customer service
• Must have 1 year event planning experience
• Must be able to multitask and keep direction
• Must have acute attention to detail
• Must have exceptional written and verbal communication skills and be able to use Microsoft Office.

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.