Member Account Specialist

FiStaff

Sugar Land, TX

JOB DETAILS
SALARY
$17
LOCATION
Sugar Land, TX
POSTED
30+ days ago

Exciting Credit Union Collector Opportunity! 

Our client is more than just a financial institution—they are a trusted partner in their customers' financial journeys, committed to fostering a supportive and collaborative work environment.

Role Overview
Our client is seeking a Member Account Specialist to play a pivotal role in managing delinquent loan accounts, collecting overdue payments, and minimizing financial losses. This role offers an opportunity to make a meaningful impact on the credit union's success and the financial well-being of its customers.

Key Responsibilities:
  • Engage and Resolve: Contact members with delinquent or negative account balances via phone and mail, working to understand their financial situation and develop solutions.
  • Strategic Analysis: Assess the financial status of delinquent borrowers and make informed recommendations, including repossessing collateral when necessary.
  • Thorough Documentation: Keep detailed records of all interactions and collection activities, ensuring accurate and comprehensive reports.
  • Reporting: Prepare and present reports on account statuses and collection activities as assigned.
  • Legal Insight: Provide testimony at legal proceedings when needed, representing the credit union’s interests.
  • Trend Analysis: Inform management about emerging trends in loan underwriting that could impact delinquent or charged-off loans.
  • Additional Duties: Perform other tasks as assigned to support the team and credit union's goals.

What We’re Looking For:
  • Experience: 6 months to 1 year of experience in a similar role preferred.
  • Education: High School Diploma or GED required.
  • Skills: Excellent communication and negotiation skills, with the ability to handle sensitive situations with professionalism and empathy.

Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

F

FiStaff

Connecting financial professionals with great companies.
FiStaff’s Philosophy is to provide a personalized approach to meet the needs of our clients and candidates. We achieve this by constantly establishing new relationships while also focusing on the many relationships we have developed throughout the years. We strive to understand the needs and environment of the client and the skills and employment goals of our candidates to find the best match for both.

Our Vision
To become the leading talent provider for banks, credit unions and mortgage companies in the state of Texas by continually matching top quality talent with great companies.

Our Mission
Attract and select the best talent to foster successful relationships with our clients and candidates by adhering to our client-centric philosophy.

Our Core Values
Integrity—our clients and employees want to do business with a company they can trust Respect—we will treat everyone with the utmost respect Excellence—we believe in doing ordinary things extraordinarily well

Our History
FiStaff, Inc. was founded in 1992 and has been assisting Texas’ most respected financial services companies with custom staffing solutions. Headquartered in Houston, we support the needs of our clients throughout the Dallas/Fort Worth Metroplex and across the state. Texas Owned and Texas Proud!

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://www.fistaff.com/