Analysis Skills, Computer Skills, Computer Systems, Customer Service Software, Detail Oriented, Medicaid, Negotiation Skills, Organizational Skills, Schedule Development, Team Player, Telephone Skills, Time Management
LOCATION: ON-SITE in the State of Wisconsin
POSITION CONTINGENT UPON AWARD OF CONTRACT
SUMMARY:Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS:
- Answersphones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
- Placesorders incomputersystem.
- Providesinformation forprovider, along with projected service times.
- Transferscalls toappropriate regionalteam members.
- Identifies, researches, and resolvesissues using the computer system.
- Follows-up on customerinquiriesnotimmediatelyresolved.
- Completescall logs and reports.
- Organizes, plans,andoptimizesdaily trip route assignments in a cost effective and efficient manner.
- Providessupport to other company departments and officesregardingtripassignment.
- Ensuresshort- and long-rangeplanning is performed toidentifytrips that require eligibility verification.
- Answers telephones,handlescalls, routes toappropriateindividual or takes messages. Ensurescustomers,vendorsand employees are handled in a professional and courteous manner.
- Followscompany policies and procedures
- Performsother duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Previousmember advocateexperience.
- Ability to read andcomprehendsimple instructions, short correspondence, and memos.
- Ability to analyze schedules and assign resources appropriately,efficientlyand cost effectively.
- Mustpossessgood organizational skills, attention to detail, and ability to focus on assigned tasks.
- Must be able to work collaboratively with internal departments and external facilities/providers todeterminebest practices for ongoing quality satisfaction.
- Excellent time management skills.
- Excellent Negotiation skills.
- Computer literate with the ability to learn customer service software applications.
- Work requires willingness toworka flexible schedule.
QUALIFICATION
- High school diploma or equivalent.