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Member Associate

Scenthound Gainesville - Ocala

Ocala, FL

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JOB DETAILS
SKILLS
Animal Care, Animal Training, Calendar Management, Cash Management, Communication Skills, Computer Skills, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Health Education, Performance Metrics, Problem Solving Skills, Restaurant, Retail, Retail Sales, Revenue Growth, Sales, Telephone Skills, Time Management, Training/Teaching, Up-Selling, Vision Plan
LOCATION
Ocala, FL
POSTED
13 days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Dental insurance
  • Vision insurance

Perks and Benefits:
  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond front desk duties
  • Competitive hourly base pay, plus tips 
  • Free monthly services for your pup! 
  • Merit-based pay increases 
  • Savings plan optional
 
About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, communicating wellness plan for dogs to pet parents and focused on selling memberships while providing exceptional service to every customer. This position requires:
  • Sales experience and confidence (membership sales are highly valued!) 
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency  
  • A passion for dogs and dog health & wellness! 
  • Reliable transportation  
  • Willingness to work in a smoke-free environment 
  • Weekend availability
 
Who We Are Looking For  
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! 
 
Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service 
  • add-ons, and retail sales 
  • Develop membership leads; Follow up with potential members 
  • Answer phone calls, schedule customer appointments, manage customer profiles and records 
  • Manage cash drawer – responsible for daily cash handling 
  • Manage customer expectations; Resolve customer concerns; Retain memberships 
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable  
  • Perform other tasks and duties as assigned by the Scenter Manager 
 
Skills and Abilities:
  • Confidence in selling services and products 
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service 
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services 
  • Effective communication with team members and dog parents (in person and on the phone) 
  • Independently solve problems using Scenthound values and culture as a guide 
  • Attention to detail 
  • Time-management; Scheduling appointments efficiently 
  • Accountability; hold oneself and others to Scenthound standards

About the Company

S

Scenthound Gainesville - Ocala

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