Member Care Advocate (Call Center)An integral member of CME Federal Credit Union's Member Care team, the Member Care Advocate delivers professional and friendly service to our members. Positioned at our downtown Columbus center, this full‑time role supports the community's banking needs and helps sustain CME's commitment to serving those who serve our community.About this positionAt CME, we believe in Banking That Has Your Back. Our employees benefit from a dedicated care‑giver culture, competitive benefits and career growth.4 weeks of paid time off per year11 paid holidays per year401(k) match up to 6%Career advancement opportunitiesComprehensive health and wellness programAnnual mental health dayAnnual bonus potentialStrong work/life balancePet bereavement leaveResponsibilitiesAccurately perform member requests.Uncover and suggest financial services to meet member needs.Handle electronic services including email, voicemail, chat, online banking, iPay, mobile banking, and Apple Pay.Take initiative and find solutions.QualificationsMinimum: high school diploma or equivalent and at least 2 years of consistent sales and/or service experience. Preferred: experience in a financial institution.Friendly, approachable, empathetic, accountable. Excellent communication and detail orientation. Able to work fast‑paced, flexible and multitask across multiple channels.EEO StatementCME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Salary Information$19.3 – $24.12 per hour.#J-18808-Ljbffr