Job Summary We are seeking a positive, friendly Member Concierge/Front Desk Reception to provide exceptional service to our Men's Grooming Shop clients. The Concierge will assist guests with the check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with Stylists/Barbers/Nail Technicians to coordinate availability, answering guest inquiries, and completing paperwork promptly and accurately. The Concierge must possess excellent communication skills and the ability to stay positive even when faced with busy situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of shop operations and activities
Make appointments and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the services provide at Hammer & Nails
Provide information regarding available Member Grooming Clubs (Membership)
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with salon/spa industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Numbers & Facts
Location
Laguna Niguel, CA
Skills
Barberunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Industry Standardsunmatched
Lift/Move 30 Poundsunmatched
Maintain Complianceunmatched
Needs Assessmentunmatched
Quality Metricsunmatched
Resolve Customer Issuesunmatched
Sales Commissionunmatched
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