Member Engagement and Facility Supervisor - AM Lead

Job Title: Member Engagement and Facilities Supervisor - AM Lead Job Purpose Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are metBe the primary point of contact for members and staff inquiriesProvide assistance to members and staff as neededDemonstrate knowledge of practices, systems and proceduresUtilize a degree of creativity and demonstrate to our members that we care about their well-being Manages Operations Monitor club operations with an evident presence providing genuine hospitalityAssess all scheduled activities to confirm all planned elements of experience are delivered, including: signage, temperature, cleanliness, equipment, amenities and staffingProvide answers to member inquiries utilizing flyers, website and department staff resourcesMonitor and assist with club cleanliness and status of locker room supplies and direct housekeeping as neededGive facility tours to prospective members as needed. Greet and report initial assessment of employment applicantsEnsure opening and closing procedures are completed as requiredLog and deliver packages to the appropriate departments as requiredPerform cash deposits and cash draw procedures as requiredGive access to locked areas for staff, vendors and contractors, and record key usage Staff Results Show attention to detail by identifying and addressing any obstacles or issues staff are experiencingAssist as necessary in department tasks to ensure a positive member experienceFacilitate solutions to problemsCoach operational, mission and core value standardsAccount for department staffingAddress staffing needs and department readiness with the use of, email, phone, etc.Ensure staff take necessary breaks and cover as necessary Professional and Technical Knowledge Ongoing Club Fit 1Huddle Compliance Training and MOD Training ERP, Blood Borne Pathogen, Sexual Harassment Prevention Training, and Cyber Security Training Professional CertificationCPR AEDFirst AidOther: Working knowledge of Microsoft Outlook, Word, and ExcelWorking knowledge of Club Automation front desk processes and workflowsFamiliar with telephone systems and emergency outage proceduresProfessional appearance and demeanorExcellent communication skills, verbal and writtenHighly productive with minimal supervisionPerform other duties as assigned Team Work Advise appropriateMaintenanceDepartment contacts whenfacilityissues arise or are reported and identified.Notify department managers of specific incidents and/or accidents that require follow-up.Respond to and document all accidents and incidentsComplete all required logs or reports; MOD reports and Lost and Found logsReport observations to improve our daily operations and execution of activitiesRespond to member feedback (if applicable)Interact and work with staff at all levels in the clubAssist when coverage is needed (MOD, Reception, Club Experience)Partner with department managers to facilitate a smooth operation Job Requirements Ability to: Walk, sit, or stand for extended periods of timeLift 45lbsUnderstand and communicate both verbally and written in EnglishFollow relevant directionsThink independently and suggest effective solutions to potential challengesWork a flexible schedule as required by business needsUnderstand and comply with all company safety policies and their requirementsAttend training meetings as scheduled Reporting Structure Direct line to General Manager