Member Engagement and Facility Supervisor - PM Lead

Job Title: Member Engagement and Facilities Supervisor - PM Lead Job Purpose Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are met Be the primary point of contact for members and staff inquiries Provide assistance to members and staff as needed Demonstrate knowledge of practices, systems and procedures Utilize a degree of creativity and demonstrate to our members that we care about their well-being Manages Operations Monitor club operations with an evident presence providing genuine hospitality Assess all scheduled activities to confirm all planned elements of experience are delivered, including: signage, temperature, cleanliness, equipment, amenities and staffing Provide answers to member inquiries utilizing flyers, website and department staff resources Monitor and assist with club cleanliness and status of locker room supplies and direct housekeeping as needed Give facility tours to prospective members as needed. Greet and report initial assessment of employment applicants Ensure opening and closing procedures are completed as required Log and deliver packages to the appropriate departments as required Perform cash deposits and cash draw procedures as required Give access to locked areas for staff, vendors and contractors, and record key usage Staff Results Show attention to detail by identifying and addressing any obstacles or issues staff are experiencing Assist as necessary in department tasks to ensure a positive member experience Facilitate solutions to problems Coach operational, mission and core value standards Account for department staffing Address staffing needs and department readiness with the use of, email, phone, etc. Ensure staff take necessary breaks and cover as necessary Professional and Technical Knowledge Ongoing Club Fit 1Huddle Compliance Training and MOD Training ERP, Blood Borne Pathogen, Sexual Harassment Prevention Training, and Cyber Security Training Professional Certification CPR AED First Aid Other: Working knowledge of Microsoft Outlook, Word, and Excel Working knowledge of Club Automation front desk processes and workflows Familiar with telephone systems and emergency outage procedures Professional appearance and demeanor Excellent communication skills, verbal and written Highly productive with minimal supervision Perform other duties as assigned Team Work Advise appropriate Maintenance Department contacts when facility issues arise or are reported and identified. Notify department managers of specific incidents and/or accidents that require follow-up. Respond to and document all accidents and incidents Complete all required logs or reports; MOD reports and Lost and Found logs Report observations to improve our daily operations and execution of activities Respond to member feedback (if applicable) Interact and work with staff at all levels in the club Assist when coverage is needed (MOD, Reception, Club Experience) Partner with department managers to facilitate a smooth operation Job RequirementsAbility to: Walk, sit, or stand for extended periods of time Lift 45lbs Understand and communicate both verbally and written in English Follow relevant directions Think independently and suggest effective solutions to potential challenges Work a flexible schedule as required by business needs Understand and comply with all company safety policies and their requirements Attend training meetings as scheduled Reporting Structure Direct line to General Manager