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Member Engagement Consultant

CCA GLOBAL PARTNERS

Manchester, NH

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Best Practices, Business Growth, Business Model, Call Volume, Campaigns, Communication Skills, Computer Skills, Conferences, Consulting, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Entrepreneurship, Establish Priorities, Marketing Campaign, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Problem Solving Skills, Process Improvement, Profit & Loss, Sales, Sales Pipeline, Sustainability, Team Player, Telemarketing, Time Management, Trade Shows, Webinar, Writing Skills
LOCATION
Manchester, NH
POSTED
5 days ago
Are you passionate about people, entrepreneurship, and community? At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. If this resonates with you, your next great opportunity might be just around the corner!

We are seeking an enthusiastic and motivated, customer-centric professional with a goal driven mindset as a Member Engagement Consultant in our Manchester, NH Office for our Saving4Members division.  As a Member Engagement Consultant, you are responsible for growing Savings4Members vendor program participation within the memberships of its organization partners by proactively engaging members, supporting strategic call campaigns, and leveraging relationships with both organization and vendor partners to drive business growth.  This role focuses on re-engaging members following conferences, webinars, and marketing-driven campaigns, supporting special outreach initiatives, and providing exceptional service to help members improve business efficiency and profitability.  You’ll collaborate closely with internal departments, vendor partners, and key contacts at our partner organizations to ensure vendor participation growth and overall member satisfaction.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.

Our Member Engagement Consultant will:
  • Serve as a key resource between vendors, members, and organization partners to drive participation and revenue results against division goals. Support division objectives by working on partner organization launches, relaunch initiatives, and vendor-specific call campaigns that enhance our overall communication strategy and drive high-impact, measurable results.
  • Leverage relationships with participating Savings4Members organizations to assist with educating and training organizations member companies on the program offerings, helping them to run their business more effectively and profitably.
  • Serve as a vendor liaison by resolving member issues and collaborating to enhance the lead and sales processes.
  • Represent Savings4Members at tradeshows and group conferences to enhance program visibility and drive partnership value. Reconnect with members post-conference to collect feedback, track results, and coordinate next steps with internal teams to effectively drive participation.
  • Support webinar planning, preparation, and execution. Conduct timely follow-up with participants to provide additional resources, address inquiries, and encourage program participation.
  • Maintain accurate member and vendor records across entirety of CRM system. Utilize CRM notes and data to manage pipelines, drive conversions, and influence best practice review.

Do our requirements match YOUR background?
  • 3-5 years related work experience preferably in sales, telemarketing, or customer service or minimum of 2 years related experience with a Bachelor’s degree.
  • Proven experience demonstrating strong communications, writing, and sales skills with a track record of high call volume, inbound or outbound, preferably in a sales or customer service role.
  • Ability to learn and absorb quickly, as well as prioritize and respond quickly.
  • Excellent personal computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint, and Outlook).

How we take care of YOU:
  • Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
  • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
  • We recognize YOU for your accomplishments and contributions through development, growth and compensation!
  • We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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CCA GLOBAL PARTNERS

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