MEMBER ENGAGEMENT REPRESENTATIVE

POSITION SUMMARY: JOIN OUR TEAM AND MAKE A DIFFERENCE!

At the Skagit Valley Family YMCA, we're more than just a gym-we're a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you'll be the friendly face that makes everyone feel welcome. You'll help members connect with programs that fuel their goals, provide top-tier customer service, and ensure everyone who walks through our doors feels like they belong.

If you're passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love!

ARE YOU A GREAT FIT?

• You love working with people and providing exceptional service.
• You're a pro at multitasking-answering questions via phone, email, and in person with a smile.
• You have excellent written and verbal communication skills.
• You're comfortable using computers and office equipment.
• You have a positive attitude and enjoy working with people from all walks of life.

WHY YOU'LL LOVE WORKING AT THE Y!:

• Flexible schedules - Work around school, family, or other activities!
• Health & Dental Care (Full-time employees to be eligible)
• FREE YMCA Membership
• YMCA Retirement Fund - Plan for your future.
• YMCA Program & Merchandise Discounts - Because who doesn't love a good deal?
• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

ESSENTIAL FUNCTIONS:

• Be the ultimate YMCA ambassador! Help members navigate membership, programs, and activities that fit their interests and goals.
• Make every interaction count. Create a welcoming and supportive environment for all members.
• Assist with member sign-ups and registrations. Ensure a smooth and friendly experience.
• Be a problem solver. Address and resolve member concerns with care and professionalism.
• Support engagement efforts. Connect members with programs and encourage participation.
• Give tours to potential members. Show them why the YMCA is the perfect fit for them!
• Engage members through special events, wellness programs, and social activities to foster a sense of belonging.
• Conduct follow-ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA.
• Jump in where needed! Whether it's helping at the front desk, assisting with paperwork, or making someone's day brighter, you'll be an essential part of our team.

WHAT YOU BRING:

• Strong interpersonal and problem-solving skills.
• Customer service, sales, or related experience (preferred but not required).
• Excellent communication skills-written and verbal.
• Basic computer skills and knowledge.
• A welcoming attitude and a passion for community building.
• A commitment to the Y's core values: Caring, Honesty, Respect, and Responsibility.
• Experience in conducting tours and engaging prospective members with enthusiasm.
• The ability to handle and resolve conflicts in a professional and positive manner.
• An energetic personality that thrives in a fast-paced, people-first environment.

WORK ENVIRONMENT & PHYSICAL/MENTAL DEMANDS:

• You'll be working in a dynamic, community-driven environment.
• Expect to be on your feet for extended periods and engaging with members.
• Ability to perform routine facility walkthroughs and occasional light lifting (up to 25 lbs).
• You'll work with a diverse community and may need to handle customer concerns with care and professionalism.
• Work in various shifts, including early mornings, evenings, and weekends, to accommodate member needs and engagement activities.

Ready to be part of something bigger? Apply today and become a part of the YMCA family!